Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please email: support@moebypet.com.


 1. When will my order arrive?

The shipment takes approximately 2 - 25 business days to reach your destination, depending on the shipping method you choose.  

Though we've been seeing much quicker shipping times,the Shipping time is typically dependent on how long customs takes, which can vary from country to country.


 2. Has my order been dispatched yet?

Usually it takes 1- 5 business days to process your order (Holidays and weekends are not included).

During the processing time, the order will be prepared and packed. The processing time also includes the period the delivery company collects its packages.

That means you need wait some time to get the the tracking number, even though your packages have already been collected by the delivery company.

Please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us on and we can give you real-time information on whether your order has been dispatched or not.


3.My item arrived broken or damaged what can I do?

If your product is damaged then please take photos and send them to us on Email. We will then ask if you would like a refund or another sent.


We are not responsible for any damages to boxes, cases or other packaging. This is the carrier's responsibility to handle them with care, we have no control over this.


 4.I ordered 2 or more items, why did I only receive one?

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!


5.I need to cancel or change my order. How to do?

We always try our best to cancel your order, while, if the order has already been dispatched, we cannot cancel it.If you would like to change the order, please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't been shipped. If the parcel has been shipped then we unable to do the change.


 6.My order is still not here please help?

If your order has taken longer than 45 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.


 7.I put the wrong address for my order, can I change it?

If you have put in the incorrect delivery address on your order then please contact us ASAP. If your order hasn't been shipped then we can update your delivery address no problem. If the order has been shipped then, unfortunately, there is nothing we can do.


8.Why did I not receive a confirmation email after placing the order?

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you would still not find it and would like it to resent then please do let us know.


9.I was charged more than what the product was advertised?

All of our products are processed in USD. The price may be shown in your local currency when browsing but once you check out in will revert into USD.

Any additional charges you may see on your bank statement will be applied by your bank due to conversion fees and not us. Also, any import/customs duty or VAT is liable with you (the customer) and not us (moebypet.com).


10.I don't have a tracking number, when will I get it?

When you receive your dispatched email it will be in there most of the time, if not you can email us for an update on your tracking.


11.What are the payment options available?

   PayPal method for the payment is acceptable.


12.What are your shipping costs and do you provide international shipping?

Our products can be deliver to almost all countries around the world, and with free shipping service for most of them.

While, we apologize that don’t delivery to these countries: China, South Sudan, Yemen, Crimea and Syria.


Any questions, just feel free to contact us~